How AI search treats South African brands. Measured. Open. Free.
We asked ChatGPT, Claude and Gemini about 100 of South Africa's biggest brands across 10 industries. 14,826 responses. 188,877 citations classified. Every number traces back to a specific AI response you can audit.
MTN comes up in 99% of unprompted SA telecom queries. Bidvest Bank comes up 0% of the time.
When South Africans ask AI "what is the best telecom in SA," MTN appears almost every time. When they ask "what is the best banking in SA," Bidvest Bank never appears. That gap is invisible until you measure it.
- MTN99% · 3/3
- Vodacom97% · 3/3
- Takealot96% · 3/3
- Pam Golding96% · 2/3
- Seeff95% · 2/3
- Bidvest Bank0% · 0/3
- Afrihost0% · 0/3
- Webafrica0% · 0/3
- MWeb0% · 0/3
- RSAWeb0% · 0/3
AI quotes SA sources 72% of the time for short-term insurance — and 30% of the time for restaurants.
A 42-percentage-point gap separates the most-protected SA category from the least. Your AEO strategy depends on which side of the line you sit.
Some brands only show up when you name them. Without the prompt, AI forgets they exist.
The brands below have near-zero organic visibility but score 98-100% when prompted by name. Their AI visibility is partly an artefact of being named first.
- Vox (telecom)+100pp
- BoxOffice (streaming)+100pp
- Vidi (streaming)+100pp
- ooba Home Loans (real_estate)+100pp
- eVOD (streaming)+100pp
- Private Property (real_estate)+99pp
- MWeb (telecom)+98pp
- OneDayOnly (ecommerce)+98pp
- Cape Union Mart (ecommerce)+98pp
- Pedros (restaurants)+98pp
Gemini cites Reddit 853 times. ChatGPT and Claude cite Reddit zero times.
Different engines, different channels. Your AEO playbook depends on which models your customers actually use.
- businesstech.co.za7,773 citations
- hellopeter.com4,697 citations
- mybroadband.co.za2,246 citations
- techcentral.co.za2,024 citations
- rateweb.co.za1,931 citations
- hippo.co.za1,836 citations
- uni24.co.za1,562 citations
- dailyinvestor.com1,537 citations
- iol.co.za1,515 citations
- cars.co.za1,452 citations
14,826 AI responses. 188,877 citations. Three frontier models. One pre-registered methodology.
The methodology was deposited on the Open Science Framework two days before data collection began. Reproducible. Auditable. 99% complete.
- Dataset: sa-aeo-bench-v1
- Snapshot: 2026-05-19 · 17 days old · budget 270 days
- Pre-registration: osf.io/w4az2
- 14,826 responses · 188,877 citations · 100 brands · 10 industries
- POPIA-compliant · Information Officer registered
- Data residency: SA + EU only
- Methodology: pre-registered before data collection · audit trail per record
- Models measured: OpenAI GPT-5 · Anthropic Claude Sonnet 4.5 · Google Gemini 2.5 Pro